REMOTE IT SUPPORT STUDIO · EST. 2025
BluePeak Studios looks after the computers of individuals and small teams — monitoring, security updates, fixes when something breaks, and straight answers when you just have a question. One flat monthly plan. No ticket queues, no surprise invoices.
NEW SERVICE — REMOTE ADS MANAGEMENT
We now run Instagram, Facebook & Google Ads for clients — on your own accounts, with you watching. Your budget, your data, our hands.
· THE STUDIO
When something breaks, you talk to a person. You message us and a technician replies — usually within minutes, sometimes overnight if you write at 3 am. There is no ticket number and no hold music.
If the same problem comes back, that's on us. We fix causes, not just symptoms. A repeat issue within a month means we missed something, and we treat it as our failure — not your bad luck.
Some months there is nothing to fix. We'll tell you exactly that instead of inventing work. A lot of our advice costs you nothing, and we are fine with that.
· BY THE NUMBERS
Median first response, last 12 months
Issues closed in a single session
Remote sessions completed
Monitoring & alerting
· WHAT WE DO
A lightweight agent on each covered device reports disk health, updates and warnings. We act on the signs before they turn into downtime.
All plans 02Something stops working, you message us. A technician connects to your screen with your permission and fixes it while you watch.
All plans 03Operating system and app patches on a schedule we verify, malware checks, and the handful of settings that actually matter for your safety.
All plans 04Backups configured, tested and re-checked — so when a drive dies, recovery is a restore instead of a panic.
Plus & up 05New laptop or phone? We migrate your files and accounts, install what you actually use, and set up security before day one ends.
Business 06Ask before you buy. We don't take commissions from any vendor, so the recommendation you get is the one we'd give a friend.
All plans· FIELD STORIES
Support · 2025
A designer's MacBook froze mid-export the night before a client presentation. Cause: a corrupted font cache plus a disk at 99% full. Cleared both, restarted, the export ran.
Security · 2025
Four aging PCs, three user accounts, and Windows updates that hadn't run in over a year. Two evenings of patching and cleanup, standard accounts for the kids, updates forced automatically after that.
Backup · 2026
An external drive started clicking and took a week of family photos with it — almost. The nightly backup we'd set up two months earlier restored every single one. The drive was replaced the same week.
· HOW WE WORK
We install a small monitoring agent on each covered device and configure your backups and update schedule. You approve every connection — nothing moves on your screen without you.
Day oneSomething breaks, you message us. A technician starts a remote session, fixes the issue while you watch, and tells you what caused it in plain terms.
Median 12 min responseAfter every session you get a short written summary. Once a month, a plain list of what we found, what we fixed, and what we'd do next — including "nothing".
Monthly· GET COVERED
One flat plan, every device covered, cancel anytime. The first fix usually pays for the month.