SERVICES · ALL INCLUDED, EVERY PLAN
One subscription. Everything your tech needs.
Every plan includes the full list below — no add-ons, no per-incident billing, no fine print that bills you extra. Expand any card to see what's actually included.
· CAPABILITIES
Six things we do for every covered setup.
01
Proactive Monitoring
Your devices are watched around the clock by a small, encrypted agent. Disk health, temperatures, update failures, suspicious processes — we see the warning signs long before they become your emergency, and most issues get fixed before you ever notice them.
- 24/7 health monitoring & alerts
- Disk, CPU, RAM and thermal watch
- Early-warning fixes before failure
- Plain-English alert summaries
02
Unlimited Break-Fix Sessions
Something broke? Message us from your portal, by email or by phone. A technician — not a bot — starts a remote session with your explicit approval, takes over the screen while you watch, and fixes the issue. Fair use applies: if it genuinely broke, we fix it as many times as needed.
- Unlimited remote fix sessions
- Live session with your approval, endable anytime
- Slow machines, printers, blue screens, software errors
- Written summary after every session
03
Security & Updates
Operating system and application patches installed on a verified schedule, malware checks, browser hardening, and the security settings that actually matter — configured properly, then kept that way. You get a monthly note on what was updated and why.
- OS & app patch management
- Malware scans & removal
- Browser & account hardening
- Monthly security summary
04
Backup & Data Safety
We design the backup setup that fits your data — cloud, local, or both — configure it, and then verify it routinely. When a drive dies or a file vanishes, recovery is a restore, not a panic. Ask us about the photo library that came back from a dead drive.
- Backup strategy & setup
- Routine restore verification
- File & photo recovery help
- Ransomware-ready restore points
05
New Device Setup
New laptop or PC? We handle the whole first day: data migration from the old machine, accounts and email, essential software, security configuration, and the small settings that make a machine feel like yours. Day one feels like day one hundred.
- Data & profile migration
- Accounts, email & essential apps
- Security configuration from step zero
- Old device wipe & handoff
06
Honest IT Advice
“Do I actually need this upgrade? Is this email a scam? Which antivirus is worth it?” Ask us anything, anytime. You get vendor-neutral answers from people with no commission and nothing to upsell — if a repair shop would charge you for it, we'll tell you first.
- Unlimited questions, humans answering
- Buying advice for hardware & software
- Scam & phishing second opinions
- Plain English, zero jargon
· QUESTIONS
The questions most people ask.
Is remote access safe? Can you see my files?
A session only starts when you request and approve it — and you can end it with one click at any time. Sessions are encrypted and logged, and we never access personal files outside the work you asked us to do.
What devices and systems do you support?
Windows 10 and Windows 11 PCs and laptops today. macOS support is in the works — join the waitlist from your portal.
What does “unlimited” actually mean?
Fair use: if your device genuinely breaks or misbehaves, we fix it as many times as needed. Hardware costs and third-party licenses are excluded — always flagged and approved by you first.
· PRICING
Every capability. One flat plan.
Pick the number of devices and the response speed. Everything else is already included.