Terms, in plain English.

Last updated: October 2026 · BluePeak Studios LLC, Cheyenne, WY, USA

1. The service

BluePeak Studios LLC ("BluePeak", "we") provides remote IT support services — monitoring, maintenance, security, break-fix sessions, setup and advice — under the plan you select (Essential, Plus, Business or a custom agreement). By subscribing, you agree to these terms.

2. Billing & plans

• Plans are billed monthly or annually in advance, at the prices shown on our Pricing page.
• No contracts: monthly plans can be cancelled anytime; service continues until the end of the paid period.
• Upgrades apply immediately with prorated charges; downgrades apply at the next billing cycle.
• Every plan carries a 30-day money-back guarantee from the date of first payment.

3. Fair use

"Unlimited" support means we will resolve genuine device problems as many times as needed, within reason. It does not cover willful misuse, modifications made against our advice, or requests unrelated to the supported devices. Hardware replacement parts and third-party software licenses are not included and are always quoted and approved by you in advance.

4. Remote access consent

4.1 What you authorize

By subscribing, you authorize BluePeak technicians to access and control your covered devices remotely, but only within a live support session that you personally start and explicitly approve. You may watch the entire session and end it at any moment with one click.

4.2 What we will never do

• Access your device outside an approved live session.
• Open, copy or read personal files beyond what the requested task requires.
• Install software, change settings or purchase anything without your approval.
• Disclose anything seen on your devices, except as required by law.

4.3 Monitoring agent

The always-on monitoring agent reports device health telemetry only (hardware condition, update status, alerts). It has no ability to view your screen, read files or control the device. Every remote control action occurs inside a logged, consented session.

4.4 Session records

Sessions are logged for security and quality. You may request your session logs at any time.

5. Your responsibilities

• Keep your account credentials confidential and tell us immediately if they are compromised.
• Back up irreplaceable data before any major change where we advise it — or let us do it as part of your plan.
• Do not ask us to perform unlawful actions with your devices.

6. Liability

We work carefully, with logged sessions and verified procedures — but technology carries risk. To the maximum extent permitted by law, BluePeak's total liability for any claim is limited to the fees you paid in the twelve months before the event. We are not liable for indirect or consequential losses (lost profits, lost data where a maintained backup existed, business interruption). Nothing in these terms limits liability that cannot be limited by law.

7. Confidentiality

Everything we see while helping you stays confidential. We treat your information per our Privacy Policy and never use client data for marketing without permission.

8. Changes & termination

We may update these terms with at least 14 days' notice by email; continued use after the notice means acceptance. You may terminate anytime under Section 2. We may suspend service for non-payment, abuse, or unlawful use, with notice where practical.

9. Governing law

These terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Wyoming.

10. Contact

Questions about these terms: support@bluepeakstudios.net · +1 (307) 650-2253 · BluePeak Studios LLC, 1603 Capitol Ave, Suite 310, Cheyenne, WY 82001, USA.

11. Ad management services & contracts

11.1 Written agreement required

Every advertising engagement is governed by a written service agreement — a formal contract signed by the client and BluePeak Studios LLC before any work begins. The contract defines scope, platforms, number of live sessions, deliverables, fees, term and termination. No advertising work is performed without a signed contract in place.

11.2 Account ownership & access

All advertising accounts, pixels, audiences, creatives and data remain the property of the client at all times. BluePeak never requests account passwords: all work is performed in live remote sessions that the client starts and approves on their own device, consistent with Section 4 of these terms.

11.3 Advertising spend

Ad spend is paid by the client directly to the advertising platforms (e.g., Meta and Google) through the client's own accounts and payment methods. BluePeak does not receive, hold or process client advertising budgets. Our fee is a flat monthly management charge as set out in the contract.

11.4 Platform policies & results

Advertising campaigns must comply with the advertising policies of each platform. BluePeak is not responsible for platform decisions such as ad disapproval or account restrictions that result from policy violations or platform enforcement. Performance results vary by market, offer and budget; BluePeak does not guarantee specific outcomes and commits to transparent reporting instead.

11.5 Termination

Unless the contract states otherwise, ad plans are month-to-month and may be cancelled with 14 days' notice before the next billing period. Upon termination, all client assets remain in the client's accounts; BluePeak retains only its session logs and reports.