Privacy, handled too.

Last updated: October 2026 · BluePeak Studios LLC, Cheyenne, WY, USA

1. What we collect

We collect only what we need to run your support plan:

• Contact details — name, email, phone number, billing address.
• Device information — device names, hardware models, operating system versions and health telemetry (disk condition, temperatures, update status) reported by the monitoring agent.
• Support records — session logs, ticket history and the written summaries we send you.
• Billing data — handled by our payment processor; we never store full card numbers.

2. What we deliberately do not collect

The monitoring agent cannot read your files, see your screen, log keystrokes or browse your history. Remote viewing and control exist only inside live sessions that you personally start and approve — and every session is logged. We never access personal files outside the specific work you asked us to do.

3. How we use your information

• To provide, maintain and improve your support service.
• To respond to requests and send service communications (session summaries, monthly reports, essential notices).
• To process payments and prevent fraud.
• To meet legal, tax and accounting obligations.

We do not sell, rent or trade your personal information to anyone. Ever.

4. Remote sessions & your consent

Every remote session requires your explicit approval at the moment it starts. You can end any session instantly, and you can ask for the session log at any time. The remote access consent you agree to in our Terms of Service governs exactly what a technician may do during a session.

5. Sharing & processors

We share data only with the service providers that make the service possible — payment processing, secure remote access infrastructure, and email delivery — each under data-processing terms consistent with this policy. We may disclose information if required by law.

6. Data security

Connections to and from your devices are encrypted. Access to client records inside our studio is limited to the two founders, protected by strong authentication, and every support action is logged.

7. Your rights

Depending on where you live (including under GDPR and similar laws), you may have the right to access, correct, export or delete your personal data, and to object to certain processing. Email support@bluepeakstudios.net and we will handle your request within 30 days.

8. Retention & deletion

Support records are kept for the life of your account plus the period required for legal and tax compliance, then deleted. Device telemetry is retained in rolling form and purged when you cancel, unless the law requires otherwise.

9. Contact

Questions about this policy: support@bluepeakstudios.net · +1 (307) 650-2253 · BluePeak Studios LLC, 1603 Capitol Ave, Suite 310, Cheyenne, WY 82001, USA.